FREQUENTLY ASKED QUESTIONS

COVID-19 UPDATE

•If you or someone else in your household (INCLUDING CHILDREN) are sick or showing ANY covid-19 symptoms , please don’t come to your appointment, let me know ASAP and we can reschedule your appointment.
•Please wait in your car until your appointment time and message ahead if you are running late, after 15 minutes your appointment time will be closed.
•Come to your appointment alone, no family, friends or children will be allowed in with you.
•Please feel free to wear a mask if you have one and want to wear one, and if you would like one I will have one available for you.

BROWS

Genoapay available (Brows only) - pay over 10 weeks interest free!

 CONSULTATIONS

(Your first session when booked includes the full consultation) 
If you want to just come in have a consultation, this also requires a booking, In the consultation I will also draw up your own personalised custom brow. 

BOOKINGS 
A $50 non refundable deposit is required on all treatments to guarantee & secure your place at the time of booking. This will go toward the cost of your treatment. 
Please allow 1 and a half hours for your first appointment and up to an hour for your touch up/yearly appointment. 

SECOND SESSION TOUCH UP
4 -6 weeks later once your skin is nicely healed you need to come back for your second session which is your touch up to any make necessary adjustments.
You can lose anywhere up to 80% of the colour during the healing process, as your first treatment may look faded and/or patchy. In the second session is when we will get your final result by filling gaps, darkening to suit what you would like.

YEARLY TOUCH UPS 
How long this treatment lasts can be up to you but depending on things like your skin type, age, medications and how well your aftercare up keep is.
You can generally expect to get 1-3 years out of your brows, But most people opt to have a colour boost within 12-18months as your brow will naturally start to fade.
BUT if you are out of the 12-18 month period the prices will return to full first session price.

AFTERCARE
I provide you with aftercare for your new brows, but for the first week I would like you to keep them completely dry, out of the sun, water, no sweat (no gym), steam and swimming. Also ensuring make up and skin care stays well away from your brows during this time.
After about 3-4 days you will notice them healing which is when you will start using the aftercare provided. 
Adding sunscreen to your daily routine and staying away from active skincare will insure you to get the best wear out of your new brows. 

WHAT TO EXPECT ON THE DAY/ DOES IT HURT?
I will have you fill out a 4 page consultation form in order to have a clear understanding of your skin, health & what you may and may not want/any concerns you may have.
Then using a wax pencil I will then begin to create your customised brow, once we finalise your brow I will start the procedure. I then start with a few small hair strokes to give me outline on where to go. This is the only part of the procedure that may or may not hurt for some people. as I don't use numbing cream, after this part is over I then will numb your brows with anaesthetic. From here things come together quickly, It'll be over before you know it and you'll be walking out with new brows!

WHAT THINGS CAN MAKE YOU UNSUITABLE FOR THIS TREATMENT ?
Many medications may make you unsuitable for this treatment due to their effects on the skin. Some medications will result in refusing your treatment, and others you may be asked to bring a note from your doctor to confirm you are cleared to proceed with the treatment- in all cases if you are currently taking any Acutane or Antibiotics you will not be able to go ahead with the treatment until after you have finished your course of antibiotics, -there is a six month stand down with acetone before you are allow to go ahead.
Medications I need to know about in advance of your appointment are: Acutane, Doxycycline, Blood Thinners, Cholesterol, Prescription pain meds, Thyroid, Heart, Diabetes, and any Antibiotics or oral steroids and/or any medication that may thin the skin. Keloid scarring, psoriasis, dermatitis or eczema, and acne are a few skin conditions I cannot tattoo over. Steroid, Acne and other treatments often effect the skin thickness. So If you have medications especially any of the above you’re best to email/message/text me

WHAT WILL HAPPEN IF I DECIDED I DON'T WANT TO HAVE THEM TOUCHED UP AGAIN, WHAT WILL THEY LOOK LIKE?
It will fade out to your natural skin, as long as you have a base to work with it will be easy to draw your brows on.

I HAVE AN OLD BROW TATTOO CAN YOU TATTOO OVER IT?
Yes (depends on previous application) Although not always straightforward as I cannot remove your old brow. 

CANCELLATION/LATE POLICY:
Please ensure if you wish to cancel your appointment that you let me know at least 24 hours in advance so I can fill your appointment spot.
I will try to be as flexible as possible, I know lateness happens, if you think you're going to be late, just message/call/text ahead to let me know, so if needed I can rearrange any other appointments that may be after you. But I will accomodate around 15 minutes (without any form of communication), before your appointment spot is closed.

RIGHT TO REFUSE TREATMENT
I reserve the right to refuse treatment if I believe it is unsafe for you to have the treatment done, or it will not give you a good result. I will in ALL instances refuse treatments to pregnant or breastfeeding mothers, and clients on Acutane or Antibiotics. I am also legally obligated to refuse treatment to anyone who is under the influence of drugs or alcohol and people under the age of 18 years old. 

STUDIO ETIQUETTE
To maintain a relaxing environment, I ask that you do not bring friends or family, including children or babies to your treatment.

MAKEUP/HAIR STYLING

BOOKINGS:

Once you have made your booking- I will send you an email with a contract for you to fill out so I have all the details for the day, Payment will be due on or week of the event. Accepted forms of payment include: cash or bank transfer

CONSULTATIONS:

Consultations are available for brides as well as their bridal party members, including but not limited to: bridesmaids, mothers of the bride and groom, grandmothers, extended family members, guest speakers, etc. 

DELAYS:

A late fee of $25.00 will be charged for every 30 minutes of delay when a client is late for the scheduled time, or if the scheduled makeup application exceeds the allotted time due to client delays. 

TRAVEL FEES:

Travel within Hawkes Bay are between $10-$30 depending on where the location is. A fee ($1 /km both ways) will be charged for locations outside of the general Hawkes Bay areas. Travel fees apply for all pre-event makeup consultations as well as day-of appointments. 

LIABILITY:

All brushes, tools, and makeup products are sanitized between every makeup application.
Makeup products used are hypoallergenic.
Any allergies and/or skin conditions should be reported by the client to the makeup artist prior to application and, if need be, a sample test of makeup may be performed on the skin to test reaction.
Client(s) agree to release the makeup artist (Makayla June) from liability for any skin complications due to allergic reactions. 

PAYMENT:

The final balance is due on/or before the day of the event before the makeup artist departs — no exceptions.
The person(s) responsible for the entire balance of payment is the person(s) whose name(s) appear on this contract. 

CANCELLATION POLICY:

Cancellations must be made at least thirty (30) days prior to the client’s reserved date otherwise the client will be responsible for paying the full amount of services agreed upon in this contract.